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Valued Clients,

Your continued business, as always, is very much appreciated.  As such, each appointment is personalized and specifically blocked for you.   Effective March 21st, 2022, we will be introducing a WAXpert Cancellation Policy to better serve you, our clients. 

WAXpert Appointment/Cancellation Policy:

We recognize that not all “unexpected” emergencies that warrant cancellations come with pre-warnings; however, we ask, that at a minimum, you provide us with at least 24 hrs notice if you are unable to make your appointment.  And, at that time, we’d be more than happy to reschedule your appointment for the next available date that works for you. 

Additionally, as appointments are specific to our Clients, our goal is to ensure appointment times are always respected.  Please make every effort to arrive for your scheduled time; WAXpert reserves the right to cancel/reschedule appointments that are 10 minutes post your scheduled appointment.  Appointments that are cancelled due to tardiness will be subject to the Cancellation Fee. 

​​Appointment/Cancellation Fee:

  • cancellations with less than 24 hrs notice may result in a charge equal to 50% of the reserved service cost

  • missed appointments (no shows) will result in a charge equal to the full amount of the reserved service cost

  • any missed appointments and/or cancellation fees must be paid in full prior to proceeding with any future bookings

​This new Policy will allow us the opportunity to inform our “wait listed” Clients of any new availabilities that open up, while giving them ample time to make the necessary arrangements for their desired services.  And, most importantly, allowing us the ability to accommodate our Valued Clients efficiently and effectively.

Heartfelt thanks and appreciation for your continued support in our small community business.